Last Updated: 01.01.2025
Welcome to Lana Royals! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
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1. General
- These Terms and Conditions govern your use of Lana Royals’ website and services.
- By placing an order with us, you confirm that you are at least 18 years old or have permission from a parent or guardian.
2. Products
- All items are handmade, and slight variations may occur.
- Products are designed with high-quality materials and durability in mind, but they are not indestructible. Lana Royals is not responsible for damage caused by pets, such as chewing or tearing.
3. Measurements
- Customers are responsible for providing accurate pet measurements when ordering.
- Guides and visual instructions for proper measuring are included in each listing. For further assistance, customers can contact us via email at lanaroyals.petwear@gmail.com or Instagram @lana_royals.
- Custom orders without measurements may be canceled after attempting to contact the customer. If no response is received, we reserve the right to cancel the order.
4. Orders and Payment
- All prices are listed in euros (€) and include 23% IVA (Value Added Tax).
- Payment is due at the time of purchase. Accepted payment methods: Visa, Mastercard, and PayPal.
- We reserve the right to cancel orders for any reason, including availability or incorrect measurements.
5. Shipping and Delivery
- Orders are processed within 1-2 weeks. Processing times may vary depending on workload, and delays can occur, particularly during holiday seasons.
- All shipments include a tracking number, and customers are responsible for monitoring their shipment.
- If an item does not arrive within the expected time frame, customers may contact us for assistance, such as filing a complaint.
- Lana Royals is not responsible for shipping delays caused by carriers.
- Customers are responsible for customs duties or taxes applicable to international orders.
6. Returns and Refunds
- Requests for returns or exchanges of eligible items must be made within 14 days of receiving the order.
- Returns and refunds are only accepted for non-custom items. Custom and made-to-measure items are non-refundable and non-returnable.
- Customers are responsible for shipping costs when returning an item and must pay for the shipping of the replacement item.
- Items must be unused, in their original packaging, and with tags attached.
7. Liability
- Lana Royals is not responsible for any damages, injuries, or losses arising from the use of our products.
- Our liability is limited to the purchase price of the product.
8. Privacy
- Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information.
9. Changes to Terms
- Lana Royals reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting to our website.
10. Contact Us
- For questions or concerns about these Terms and Conditions, please contact us at:
Email: lanaroyals.petwear@gmail.com
Instagram: @lana_royals